Heated Thermo Cuddle Cushion Pet Bed Pad Mat

Return and Refund Policy

Effective Date: 08-02-2026

At SPYCEMARKETPLACE LLC, customer satisfaction is important to us. This Return & Refund Policy outlines the conditions and procedures for returns, refunds, and exchanges in accordance with standard U.S. e-commerce practices.

1. Returns & Refund Requests

Customers may request a return or refund for eligible items by contacting our support team.

All requests must follow the guidelines outlined in this policy.

2. Eligibility for Returns

To qualify for a return and refund:

• The item must be unused and in its original condition

• The item must be returned in its original packaging

• The return request must be submitted within 21 days of delivery

• Proof of purchase (order number or invoice) is required

Returns that do not meet these conditions may not be approved.

3. Non-Refundable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse, improper handling, or normal wear

• Items returned after the 21-day return window

• Custom-made or personalized products once production has begun (as they are made specifically for the customer and cannot be resold)

4. Refund Review Process

Once your returned item is received, it will be inspected.

We will notify you via email regarding the approval or rejection of your refund request.

5. Refund Method

Approved refunds will be issued to the original payment method used at checkout.

Depending on your financial institution, it may take 5–7 business days for the refund to appear in your account after processing.

6. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately.

We will provide instructions for a replacement or return at no additional cost to you.

7. Order Cancellations

Orders may be canceled before they are shipped.

Once an order has been shipped, it must follow the return process outlined in this policy.

8. Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Original shipping charges (if applicable) are non-refundable.

9. Customer Support

For return or refund assistance, please contact:

SPYCEMARKETPLACE LLC
📧 support@spycemarketplace.store
📞 +1 (866) 702-5992
🕒 Monday – Friday, 9:00 AM – 5:00 PM (EST)

10. Policy Updates

SPYCEMARKETPLACE LLC reserves the right to update this Return & Refund Policy at any time.

Any changes will be posted on this page with a revised effective date.

11. Return Address

Returns should be sent to:

SPYCEMARKETPLACE LLC
8510 Montgomery Blvd NE Suite A3A
Albuquerque, NM 87111
United States